FAQ
1- Where do you ship and how long does it take?
We ship to the US, Canada, the UK, EU, and Australia. 4–8 business days; Australia: 6–10 business days. Remote areas may require
2- How much is shipping?
We offer tracked shipping at competitive rates, shown at checkout. Free shipping is available when your cart reaches the threshold displayed on the banner or at checkout.
3- How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also enter your order number and email on our “Track My Order” page.
4- What is your return policy?
You may request a return within 30 days of delivery for unused items in original condition and packaging. Start a request via our Returns Portal. Once approved and received, refunds are issued to the original payment method (typically within 3–7 business days).
5- Do you offer a warranty?
Yes. Mallinaz devices include a 1-year limited warranty covering manufacturing defects. If you experience an issue, contact us with your order number, photos or a short video, and a description of the problem.
6- Can I change or cancel my order?
We can modify or cancel an order only before it is fulfilled. Please contact us as soon as possible with your order number—our team will do their best to assist.
7- Which payment methods do you accept?
We accept major credit/debit cards, PayPal, and Shop Pay/Apple Pay/Google Pay (availability may vary by region). All payments are processed securely.
8- Will I pay customs or taxes?
Local VAT/GST and customs duties may apply depending on your country’s regulations. These charges (if any) are collected by the carrier or customs and are the customer’s responsibility.
9- Are Mallinaz products authentic and safe?
Absolutely. We source from vetted manufacturers and quality-check every batch. Our beauty tools are designed for at-home use and include clear instructions for safe operation.
10- What should I do if my parcel arrives damaged or missing an item?
Please contact us within 48 hours of delivery with photos of the box, the shipping label, and the item(s). We’ll quickly investigate and arrange a replacement or solution.
11- Do you offer gifts or discreet packaging?
All orders arrive in protective, unbranded outer packaging. Gift messaging or gift-ready packaging may be available during peak seasons—watch for the option at checkout.
12- How can I reach Mallinaz support?
Email our concierge team via the Contact Us page or reply to your order confirmation. We typically respond within 24 business hours.