Shipping policy

Shipping Policy

1. Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed (unless otherwise stated). Business days exclude weekends and public holidays.
If orders are placed on a weekend or holiday, processing begins on the next business day.

2. Shipping Methods & Delivery Times
We offer the following shipping options:

Standard Shipping: Delivery in 3–7 business days within New York

International Shipping (if applicable): Delivery in 7–14 business days, depending on destination and customs.
Please note: delivery times are estimates and may vary due to carrier delays, customs clearance, or other factors.

3. Shipping Costs & Free Shipping

FREE SHIPPING WORLD WIDE

4. Shipping Zones & Restrictions

We currently ship to the following countries/regions: United State, Canada, United Kingdom, Australia and EUROP

Some remote areas or regions may incur extra delivery time or charges.

Please note that import duties, taxes, or custom fees imposed by the destination country are the responsibility of the customer.

5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and link. You can monitor your shipment until it reaches you.
If you have not received tracking information within 3 business days after order confirmation, please contact us.

6. Lost, Damaged or Incorrect Deliveries

If your package appears to be lost or has not arrived within the estimated timeframe, please contact us so we can assist with the carrier and initiate an investigation.

In case the package arrives damaged or the wrong item is delivered, please contact us within 14 days of receipt, providing photos of the damage or incorrect item. We will work with you to arrange a replacement or refund.

Please ensure the shipping address entered is correct. We cannot be held responsible for delays, non-deliveries or returns to sender due to incorrect or incomplete addresses.

7. Returns & Exchanges
Our returns and exchange policy is separate but linked to shipping. Please refer to our Returns & Exchanges Policy for full details, including how return shipping is handled. HERE

8. Holiday / Peak Season Delays
During high-volume periods (e.g., holiday seasons, sales promotions) shipping and processing times may be longer than usual. We appreciate your patience and will keep you informed of any delays.

9. Contact & Support
If you have any questions regarding shipping, please contact our customer support at contact@mallinaz.com. We’re happy to help