We ship to the US, 3-7 business days, Canada, 5-10 business days the UK, EU, 7-14 business days and Australia,7-14 business days. Remote areas may require extra time.

• Shipping Policy

We offer tracked shipping at competitive rates, shown at checkout. Free shipping is available when your cart reaches the threshold displayed on the banner or at checkout.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also enter your order number and email on our “Track My Order” page.

You may request a return within 30 days of delivery for unused items in original condition and packaging. Start a request via our Returns Portal. Once approved and received, refunds are issued to the original payment method (typically within 3–7 business days).

Yes. Mallinaz devices include a 1-year limited warranty covering manufacturing defects. If you experience an issue, contact us with your order number, photos or a short video, and a description of the problem.

At Mallinaz, we stand behind the quality of our beauty devices and accessories. This Limited Warranty gives you clear, simple protection and support if something goes wrong.

1) Duration of Coverage

Beauty devices (electronic): 12 months from delivery date.

Non-electronic tools & accessories: 6 months from delivery date.

Batteries, cables and consumables: 3 months from delivery date.
Some products may include longer manufacturer warranties—if so, the longer term applies.

2) What This Warranty Covers

Defects in materials or workmanship under normal, intended, personal use, including:

Device fails to power on or hold charge

Non-cosmetic cracks or loose internal parts

Buttons, LEDs or heating elements not functioning as intended

3) What’s Not Covered

Normal wear and tear, cosmetic damage (scratches, dents, discoloration)

Misuse, drops, liquid damage, improper storage or cleaning

Damage caused by unauthorised repairs or modifications

Consumables (razor blades, pads, heads) beyond their normal lifespan

Loss or theft

Products purchased from unauthorised sellers or resellers

4) Geographic Scope

This warranty is valid for orders shipped to the US, Canada, UK, EU, and Australia. We’ll service your claim from the shipping region of your original order whenever possible.

5) How to Make a Claim (Easy Steps)

Contact us: Submit a request at /pages/contact-us with subject “Warranty Claim”.

Provide: Order number, product name, serial (if any), photos/video clearly showing the issue, and a short description.

Troubleshoot: Our team may suggest quick checks.

Approval & next steps: If approved, we’ll issue RMA instructions and advise on return or exchange.

Tip: Keep your order confirmation email as proof of purchase. We cannot process claims without it.

6) Remedies We Provide

Upon verification of a covered defect within the warranty period, Mallinaz will, at its discretion:

Repair the product, or

Replace it with a new or equivalent model, or

Refund the original purchase price (if repair or replacement is not commercially reasonable).

Replacements carry the remainder of the original warranty or 90 days, whichever is longer.

7) Shipping Costs

If your claim is approved within the warranty period, Mallinaz covers the outbound shipping of the repaired/replacement unit.

You are responsible for shipping the defective item back to us unless local law requires otherwise. We’ll provide the correct return address and labelling.

8) Out-of-Warranty Service

If your product is outside the warranty period or not eligible, we may offer paid repair/replacement options at a preferential rate (subject to parts availability).

9) Your Consumer Rights

Nothing in this Limited Warranty affects your statutory rights under applicable consumer laws (including UK Consumer Rights Act 2015, EU directives on consumer goods, Australian Consumer Law, and US state laws). Where local law grants you additional rights or mandatory remedies, those will apply.

10) Third-Party Brands

For products manufactured by third parties, Mallinaz will honour this policy or any longer manufacturer warranty disclosed with the product.

11) Care & Safe Use

Please follow the user manual and safety guidelines (e.g., compatible voltages, cleaning methods, skincare contraindications). Damage arising from unsafe or improper use is not covered.

12) Contact

Mallinaz Support
Email: contact@mallinaz.com
Contact form: contact us

Quick FAQ

How long is the warranty?
12 months for electronic devices, 6 months for non-electronic tools, 3 months for batteries/cables unless otherwise stated.

Do I need the box?
No, but you must provide proof of purchase and the serial/lot number if available.

Will I pay shipping?
If your claim is approved, we cover outbound shipping of the replacement; you cover return shipping unless required otherwise by local law.

Can I get a refund instead of replacement?
If repair/replacement is not reasonable, we may refund the purchase price.

Are consumables covered?
Consumables are not covered beyond normal lifespan.

We can modify or cancel an order only before it is fulfilled. Please contact us as soon as possible with your order number—our team will do their best to assist.

We’re here to help. Reach out for order questions, product guidance, returns, or warranty support.

How to Reach Us

Email: contact@mallinaz.com

Contact form: Use the form below and we’ll reply within 24–48 business hours.

For Order Questions

Please include your Order Number and the email used at checkout so we can assist you quickly.

Returns & Warranty

Returns & Refunds: /pages/returns

Warranty: /pages/warranty
If you’re contacting us about a return or warranty claim, attach photos or short video showing the issue.

Shipping & Tracking

For delivery status, visit /pages/track-my-order and enter your tracking number. If your tracking hasn’t updated for 7 days, contact us and we’ll investigate with the carrier.

Wholesale & Partnerships

For wholesale, PR, or influencer partnerships, email contact@mallinaz.com with your details and links.

Data & Privacy

To make a data request (access, correction, deletion), contact contact@mallinaz.com from the email used on your order/account.

Thank you for choosing Mallinaz.

We accept major credit/debit cards, PayPal, and Shop Pay/Apple Pay/Google Pay (availability may vary by region). All payments are processed securely.

We make checkout fast, secure, and flexible. Below are the payment options currently accepted at Mallinaz.

Accepted Payment Options

Credit & Debit Cards: Visa, MasterCard, American Express, Discover

Digital Wallets: Apple Pay, Google Pay, Shop Pay

PayPal: Pay with your PayPal balance or linked cards

Buy Now, Pay Later (where available): Shop Pay Installments, Klarna, Afterpay

Gift Cards: Mallinaz gift cards and store credit (if issued)

Availability may vary by country, currency, and order value. If a method isn’t shown at checkout, it isn’t available for your region or basket.

Currencies We Support

We currently process payments in USD, EUR, GBP, CAD, and AUD. Your card issuer may convert from your local currency if different. Any conversion fees are determined by your bank or provider.

Secure Checkout

Our store runs on Shopify’s PCI-compliant infrastructure and uses SSL encryption to protect your data.

Card details are tokenized and never stored on our servers.

Some transactions may require 3D Secure/Strong Customer Authentication for your safety.

When You’re Charged

Your payment is authorized at checkout and captured when the order is confirmed.

If an item is cancelled before shipment, the authorization is voided or refunded automatically (timing depends on your bank).

Taxes & Duties

Applicable taxes/VAT and any import duties (for international deliveries) are shown or communicated during checkout when possible. Your local carrier may contact you if duties are payable on delivery.

Troubleshooting Failed Payments

Double-check your billing address, card number, expiry and CVC.

Ensure your bank allows international or online transactions.

Try another method (e.g., PayPal or a different card).
If issues persist, contact contact@mallinaz.com and we’ll help.

Refunds

Approved refunds are issued to the original payment method. Processing times vary by provider: typically 3–10 business days after we issue the refund.

Chargebacks & Disputes

If there’s a problem with your order, please contact us first at /pages/contact-us. We’ll resolve most issues faster than going through your bank.

Quick FAQ

Which cards do you accept?
Visa, MasterCard, American Express and Discover.

Do you offer installments?
Yes—Shop Pay Installments and select providers (Klarna/Afterpay) may appear at checkout depending on your location and cart value.

Is PayPal available?
Yes, where supported for your region and currency.

Can I pay on delivery (COD)?
We currently do not support cash on delivery.

How are my details protected?
We use SSL encryption and PCI-compliant payment processing. Your full card details aren’t stored on our servers.

Local VAT/GST and customs duties may apply depending on your country’s regulations. These charges (if any) are collected by the carrier or customs and are the customer’s responsibility.

Absolutely. We source from vetted manufacturers and quality-check every batch. Our beauty tools are designed for at-home use and include clear instructions for safe operation.

Please contact us within 48 hours of delivery with photos of the box, the shipping label, and the item(s). We’ll quickly investigate and arrange a replacement or solution.

All orders arrive in protective, unbranded outer packaging. Gift messaging or gift-ready packaging may be available during peak seasons—watch for the option at checkout.

Email our concierge team via the Contact Us page or reply to your order confirmation. We typically respond within 24 business hours.

We’re here to help. Reach out for order questions, product guidance, returns, or warranty support.

How to Reach Us

Email: contact@mallinaz.com

Contact form: Use the form below and we’ll reply within 24–48 business hours.

For Order Questions

Please include your Order Number and the email used at checkout so we can assist you quickly.

Returns & Warranty

Returns & Refunds: /pages/returns

Warranty: /pages/warranty
If you’re contacting us about a return or warranty claim, attach photos or short video showing the issue.

Shipping & Tracking

For delivery status, visit /pages/track-my-order and enter your tracking number. If your tracking hasn’t updated for 7 days, contact us and we’ll investigate with the carrier.

Wholesale & Partnerships

For wholesale, PR, or influencer partnerships, email contact@mallinaz.com with your details and links.

Data & Privacy

To make a data request (access, correction, deletion), contact contact@mallinaz.com from the email used on your order/account.

Thank you for choosing Mallinaz.